The past few years have shown us all the volatility of supply chain management. The 2021 Suez Canal incident (whilst great for viral content) blocked an estimated $9.7 billion worth of products each day, though this pales in comparison to the impact of the pandemic and the Ukraine-Russia War . Despite its impact on our lives, the supply chain and B2B brands have a reputation for being unglamorous. DHL Supply Chain recognized this perception and began a journey to breathe fresh air into its B2B brand, coining it ‘The Ultimate Sidekick’. The campaign contributed to: 5,586 leads in Salesforce for 2021 Impacted 50% of gross profit in Q4 2021 Increased global Net Promotor Score (NPS) from 36 to 50 by Q4 2021 Achieved 90% client renewal rate Jaclyn Pannell, Head of Global Marketing Campaigns at DHL Supply Chain, walked us through DHL’s award-winning B2B campaign, from omnichannel strategy through to personalization. Being the Robin to B2B’s Batman Chances are, you are familiar ...