/ /In an age of digital transformation , the way we communicate is constantly changing. The internet has opened up communication through technologies as simple as a VoIP router or social media, and as complex as chatbots. In 2020, businesses are utilizing these dynamic communication channels to build and strengthen customer relationships . Social media is used by 3.5 billion people around the world. Not so long ago, it was simply a communication platform where users could share sporadic updates and regrettable photos. Nowadays, it’s an invaluable asset for business growth. If you use social media, then you’ll have some idea of just how much information people share across various platforms. So how can you leverage all that information from social media to create data-driven marketing strategies ? What Is Social Media Analytics & Why Is It Important? Social media analytics involves gathering and analyzing data from social networks (Facebook, Twitter, Instagram, etc.) and...