We all have our preferences when it comes to watching TV, films, or sports. From the sporting club or country you follow to your opinion on ‘Friends,’ entertainment is a source of diverse and strong opinions. For a media conglomerate such as Warner Bros. Discovery, delivering personalization across communications channels is a vital step to driving engagement. And that includes everything from a binge-worthy mini-series to a box-office match. Warner Bros. Discovery has been on a journey to create email personalization across its digital divisions. Beginning with its television network Eurosport, Warner Bros. Discovery quickly secured huge improvements in email clickthrough and engagement. With this proof-of-concept secured, it moved on to roll out similar personalization for entertainment on Discovery+: Open rate for Eurosport spiked by 72% Users with higher engagement were retained 20% higher than those with lower engagement The discovery+ show ‘Love in the Jungle’ secured a 51%...