The disruption of the Covid-19 epidemic could actually present retailers with long-term opportunities, as it has forced them to hasten their journey towards a genuine omni-channel approach and speed up the personalisation of their digital channels. Those are the main conclusions of Retail Rebound - a panel sponsored by Criteo - at The Drum’s Digital Summit and involving lively conversation between Specsavers’ marketing and e-commerce director, Chris Carter, and Criteo’s UK country manager, Marc Ó Fathaigh. They discussed the need to be genuinely agile and operate at unprecedented speeds while acknowledging that a host of new competitors have now entered the retail space. Watch the full panel session here For the first time ever, over 30% of all UK commerce will be digital this year, compared to 21% in 2019. This, according to Carter, means all marketers now have to think omni-channel – not just digital marketers. The biggest shift in focus this approach requires is how to identify ...