The issues of transparency, return of investments and brand reputation have diminished marketers’ faith in the leading social media channels. The Drum finds out how food and beverage firm Fraser and Neave (F&N) is adapting its social media strategy. Controversies around hate speech, online bullying, extremist content and fake news have demonstrated time and again that over-reliance on social platforms to reach customers can be dangerous for brand marketers. These controversies have had a negative impact on trust in some news sources, hurting the reputations of traditional media outlets, search engines, owned media and social media. The recent Edelman Trust Barometer 2021 found less than one-in-five Singaporeans practice good information hygiene. This is an area of concern – majority of respondents (60%) indicated they were willing to share or forward news items that they found interesting. As a result, many marketers are shifting to a strategy of owning cus...